Refund Policy

We back every account with a 7-day money-back guarantee. If something goes wrong through no fault of your own, you get your money back.

When you're covered

• The login details don't work on delivery.
• The account's stats materially differ from what was listed.
• The account is suspended within 7 days of delivery through no fault of your own.

When you're not covered

• You changed the recovery email/password incorrectly and lost access.
• The account is actioned because of activity you carried out after delivery (spam, harassment, mass posting, etc.).
• More than 7 days have passed since delivery.

How to request a refund

Email [email protected] with your order number and a short description of the issue. We usually respond within a couple of hours and process approved refunds to your original payment method within 5–10 business days.

Tip: change the email and password the moment you receive an account. It's the single best thing you can do to keep access secure.